You probably have some questions. We may be answer them here. If not, email them to use help@sharewith911.com
Q. How can see SW911.com in action or get a demo and/or free trial of the Share With 911 platform?
A. We are happy to demonstrate our platform for you and your colleagues! Simply contact us today and we'll schedule a demo or a free trial of our Basic Service.
Q. I am trying to access SW911.com from my iPhone browser but it doesn't work.
SW911.com works great on iPhone, you likely have your Private Browsing feature turned on which prevents it from working. To turn off Private Browsing, go to Settings>Safari>Private Browsing and slide it to the Off position.
Q. Does using Share With 911 mean that I don't need to call 911 in an emergency?
A. No. In fact, what we are doing has very little, if anything, to do with 911. You should always call 911 to report an emergency. To us, 911 represents the help that responds when you need it, police officer, firefighters, etc. Using our platform enables you to share information directly with those people. Your check-ins are shared on a LiveView that is available to 911 operators, law enforcement officers and first responders in your community, helping them make decisions about how to help you.
Q. What does it cost? Who pays for this service?
A. School districts, colleges or universities pay for Share With 911 on annual, per user basis. There is no cost for 911 or Law Enforcement officers to use Share With 911.
Q. Does Share With 911 use the GPS capabilities of my mobile device to determine my location?
A. No - for two reasons. First, Share With 911 is a browser-based platform (not an app), meaning that you can access it from anywhere you have a web-browser with internet connectivity. That could be a desktop or laptop computer in a classroom, a smart board, a tablet such as an iPad or a mobile device such as a phone. By using pre-determined locations that you select each time you check in, we can group and filter that information for 911 and First Responders much more easily. Second, in order for your phone to get a fix on your location, it needs to work for 30 seconds or so to pull down the necessary information from orbiting satellites. There’s also a lot of heavy signal processing work that needs to be done just to acquire a connection and track the satellites as they move and if you are inside of a building, that often doesn't work very well and could quickly drain your battery and disable your mobile phone, which would be bad.
Q. Is my information shared with the public?
A. No. Each Share With 911 site is secure and is a closed network, view able only by those people who are authorized to be on your network and authorized members of the law enforcement/emergency responses community.
Q. Why do you ask for my mobile phone number?
A. Your mobile phone number appears on the LiveView, enabling 911, Law Enforcement Officers, First Responders or School Administrators to reach you via phone or text message. Imagine you are being held hostage in a classroom, wouldn't it be helpful if the law enforcement officers outside the room could text you information about what to do or not do? Or perhaps you check-in and post a question. If law enforcement or school administration wants to respond to you, having your mobile phone number accessible to them makes that much easier. If you do not wish to provide your mobile number, that is up to you.
Q. We are a police department and during school safety emergencies, neighboring agencies will respond to assist us. How can they see this information?
A. That's a great question. Share With 911 is a nationwide platform. That means that any law enforcement officer registered on our platform can see the LiveView for any school in the country that is using the platform. It also means that the law enforcement officers who may respond to your incident from any neighboring town, can get directions to the school and see the LiveView enroute and on scene. There is no cost for any law enforcement officer to use Share With 911, so contact us today to find out how your department can start using it!